Privacy policy.
HERE AT MAGIC FLOWERS AND GIFTS WE VALUE AND RESPECT YOUR PRIVACY. IT’S REALLY IMPORTANT TO US THAT YOU FEEL CLEAR ABOUT HOW WE COLLECT AND USE DATA YOU SHARE WITH US.
PLEASE BE AWARE THAT WE MAY UPDATE OUR PRIVACY POLICY FROM TIME TO TIME WITHOUT NOTICE TO YOU, SO PLEASE CHECK IT REGULARLY.
SHARING YOUR PERSONAL INFORMATION WITH MAGIC FLOWERS AND GIFTS IS VOLUNTARY, HOWEVER IT IS NECESSARY IN ORDER FOR YOU TO USE OUR WEBSITE, ORDER PRODUCTS AND SERVICES WITH US, AND HEAR FROM US THROUGH MARKETING.
WHY DO WE USE YOUR DATA?
WE USE YOUR PERSONAL INFORMATION TO MANAGE AND ADMINISTER YOUR ORDERS OR ACCOUNT AND TO KEEP IN CONTACT WITH YOU FOR THESE PURPOSES. THIS CAN INCLUDE:
OFFERING OUR PRODUCTS AND SERVICES THAT ARE FOR SALE
PROCESSING PAYMENTS
SHIPPING AND FULFILLING OF YOUR ORDER
KEEPING YOU UP-TO-DATE WITH NEW PRODUCTS, SERVICES AND OFFERS
IMPROVING YOUR EXPERIENCE OF OUR WEBSITE AND MARKETING
DEALING WITH ENQUIRIES AND COMPLAINTS MADE BY OR ABOUT YOU RELATING TO OUR WEBSITE OR SERVICES
WHAT DATA DO WE COLLECT?
MAGIC FLOWERS AND GIFTS MAY COLLECT PERSONAL INFORMATION IF YOU PROVIDE IT DIRECTLY TO US WHEN REQUESTING, PURCHASING, REGISTERING FOR AND/OR VIEWING OUR SERVICES ON OUR WEBSITE, OR OTHERWISE PROVIDING IT DIRECTLY TO US. PERSONAL INFORMATION CAN INCLUDE:
YOUR NAME
YOUR BILLING ADDRESS, EMAIL ADDRESS AND PHONE NUMBER
THE SHIPPING ADDRESS, NAME AND PHONE NUMBER OF AN INTENDED RECIPIENT
YOUR PAYMENT DETAILS (INCLUDING CREDIT CARD NUMBERS)
YOUR MARKETING PREFERENCES, INCLUDING ANY CONSENTS YOU HAVE GIVEN US
INFORMATION ABOUT THE SERVICES YOU USE, SERVICES AND PRODUCTS OF INTEREST TO YOU OR ANY MARKETING AND/OR COMMUNICATION PREFERENCES YOU GIVE.
INFORMATION ABOUT YOUR COMPUTER AND ABOUT YOUR VISITS TO AND USE OF OUR WEBSITE INCLUDING YOUR IP ADDRESS, GEOGRAPHICAL LOCATION, BROWSER TYPE, TIME ZONE, COOKIE INFORMATION, WHAT SITES OR PRODUCTS YOU VIEW, SEARCH TERMS, AND HOW YOU INTERACT WITH THE SITE.
HOW DO WE SHARE YOUR DATA?
WE SHARE YOUR PERSONAL INFORMATION WITH CERTAIN PROVIDERS TO HELP US FULFIL CONTRACTS AND PROVIDE AND IMPROVE OUR SERVICES. FOR EXAMPLE:
WE USE SQUARESPACE TO POWER OUR ONLINE STORE. THAT MEANS DATA THAT IS COLLECTED ABOUT YOUR ORDERS AND VISITS TO THE WEBSITE ARE SHARED WITH SQUARESPACE. YOU CAN READ ABOUT SQUARESPACE’S ANALYTICS, WHICH IS HOW THEY COLLECT DATA ON HOW YOU INTERACT WITH OUR WEBSITE, HERE.
SOME DATA IS SHARED WITH AN EXTERNAL MARKETING SERVICE CALLED MAILCHIMP, WHICH WE USE TO SEND OUT REGULAR MARKETING NEWSLETTERS. WE RELY ON YOUR CONSENT FOR THIS. WHEN YOU SUBMIT TO SUBSCRIBING TO OUR NEWSLETTER THROUGH OUR WEBSITE, PERSONAL DATA OF YOURS WILL BE COLLECTED INCLUDING EMAIL ADDRESS WHICH WILL BE SHARED WITH MAILCHIMP. YOU CAN WITHDRAW THIS CONSENT AT ANY TIME BY UNSUBSCRIBING HERE.
WE MAY SHARE YOUR PERSONAL INFORMATION TO COMPLY WITH APPLICABLE LAWS AND REGULATIONS, TO RESPOND TO A SUBPOENA, SEARCH WARRANT OR OTHER LAWFUL REQUEST FOR INFORMATION WE RECEIVE, OR TO OTHERWISE PROTECT OUR RIGHTS.
HOW DO WE COLLECT YOUR DATA?
DIRECTLY: YOU MAY GIVE US YOUR PERSONAL DATA OR THE DATA OF AN INTENDED RECIPIENT IN ORDER TO PURCHASE A PRODUCT OR SERVICE FROM US FOR EXAMPLE BUYING A BOUQUET OR WORKSHOP; ENQUIRING ABOUT A PRODUCT OR SERVICE; OR OTHERWISE GETTING IN CONTACT WITH US DIRECTLY VIA PHONE, EMAIL, SOCIAL MEDIA OR POST.
VIA ANOTHER ORGANISATION: FOR EXAMPLE, WHEN YOU SIGN UP TO HEAR FROM US VIA EMAIL MARKETING WHICH IS RUN THROUGH MAILCHIMP.
WHAT GROUNDS DO WE HAVE FOR USING AND COLLECTING DATA?
WHERE YOU GIVE US CONSENT:
WE WILL SEND YOU DIRECT MARKETING OR PROMOTIONAL MATERIAL BY EMAIL.
ON OTHER OCCASIONS WHERE WE ASK YOU FOR CONSENT, WE WILL USE THE DATA FOR THE PURPOSE WHICH WE EXPLAIN AT THAT TIME.
ON A CONTRACTUAL BASIS, FOR EXAMPLE FOR YOU TO PUT IN AN ORDER THROUGH OUR WEBSITE. THIS INCLUDES:
TAKING PAYMENTS.
COMMUNICATING WITH YOU.
PROVIDING AND ARRANGING THE DELIVERY OR OTHER PROVISION OF PRODUCTS OR SERVICES;
FOR PURPOSES WHICH ARE REQUIRED BY LAW:
WE MAINTAIN ACCOUNTING RECORDS IN ORDER TO MEET SPECIFIC LEGAL REQUIREMENTS; WE MAY RESPOND TO REQUESTS BY GOVERNMENT OR LAW ENFORCEMENT AUTHORITIES CONDUCTING AN INVESTIGATION.
HOW LONG DO YOU KEEP WE PERSONAL DATA FOR?
WE PROCESS THE MAJORITY OF YOUR DATA FOR AS LONG AS YOU ARE AN ACTIVE CUSTOMER.
IN THE EVENT THAT YOU ASK US TO STOP CONTACTING YOU ABOUT PRODUCTS AND SERVICES, WE WILL DO THIS AND REMOVE DATA ABOUT YOU. YOU CAN UNSUBSCRIBE FROM OUR MARKETING VIA EMAIL HERE.
WHAT RIGHTS DO YOU HAVE?
UNDER GDPR, YOU HAVE THE RIGHT TO ACCESS THE PERSONAL INFORMATION WE HOLD ABOUT YOU, TO PORT IT TO A NEW SERVICE, AND TO ASK FOR IT TO BE CORRECTED, UPDATED, OR ERASED. IF YOU WOULD LIKE TO EXERCISE THESE RIGHTS, PLEASE CONTACT US AT HELLO@MAGICFLOWERSANDGIFTS.COM
IF YOU HAVE UNRESOLVED CONCERNS, YOU HAVE THE RIGHT TO COMPLAIN TO THE INFORMATION COMMISSIONER’S OFFICE HERE HTTPS://ICO.ORG.UK/MAKE-A-COMPLAINT/.
COOKIES
THIS WEBSITE USES COOKIES AND SIMILAR TECHNOLOGIES, WHICH ARE SMALL FILES OR PIECES OF TEXT THAT DOWNLOAD TO A DEVICE WHEN A VISITOR ACCESSES A WEBSITE OR APP. WE ALSO USE COOKIES SO FOR GOOGLE ANALYTICS TO IMPROVE OUR WEBSITE PERFORMANCE. FOR INFORMATION ABOUT VIEWING THE COOKIES DROPPED ON YOUR DEVICE, VISIT SQUARESPACE’S PAGE HERE.
THESE FUNCTIONAL AND REQUIRED COOKIES ARE ALWAYS USED, AND ALLOW SQUARESPACE, OUR HOSTING PLATFORM, TO SECURELY SERVE THIS WEBSITE TO YOU.
THESE ANALYTICS AND PERFORMANCE COOKIES ARE USED ON THIS SITE ONLY WHEN YOU ACKNOWLEDGE OUR COOKIE BANNER. WE USE ANALYTICS COOKIES TO VIEW SITE TRAFFIC, ACTIVITY AND OTHER DATA.
GOOGLE USES ANALYTICS AND PERFORMANCE COOKIES TO HELP US TRACK USE OF OUR WEBSITE, FOR EXAMPLE WHICH PRODUCTS ARE MOST POPULAR WHICH HELPS US IMPROVE OUR WEBSITE. TO OPT OUT OF GOOGLE COOKIES, FIND OUT MORE HERE.
HOW TO CONTACT US
IF YOU HAVE ANY QUESTIONS, WOULD LIKE TO REQUEST ACCESS TO YOUR PERSONAL DATA OR WOULD LIKE TO OPT-OUT OF ANY DIRECT MARKETING, YOU CAN GET IN TOUCH WITH US VIA EMAIL AT HELLO@MAGICFLOWERSANDGIFTS.COM